Have a question? Please contact us using the customer support channels below.
Customer Care:Phone: +91 9920086989
Email: info@frmwrk.in
Opening hours: Everyday 9:00 AM - 7:00 PM
Press Enquiries:Email: laksh@frmwrk.in
Please submit all general enquiries in the contact form below and we look forward to hearing from you soon.
FRMWRK — operated by Ragika Fashion Private Limited
Website: www.frmwrk.in
Welcome to FRMWRK. These Terms of Service ("Terms") govern your access to and use of the website www.frmwrk.in (the "Website") and any purchase of products through the Website. FRMWRK is a brand owned and operated by Ragika Fashion Private Limited. By accessing or using the Website or placing an order, you agree to be bound by these Terms.
By placing an order, you represent and warrant that you either:
are legally capable of entering into a binding contract; or
have obtained prior consent from a parent or legal guardian to use the Website and to place the order.
This clause is intended to protect the brand while allowing minors to purchase with parental consent.
(This approach aligns with common Indian e-commerce practice for consumer sites.)
FRMWRK is a premium basics apparel brand offering wardrobe essentials, limited-run drops, seasonal collections, and related accessories. All products sold on the Website are owned, stocked and fulfilled by Ragika Fashion Private Limited unless otherwise stated.
You agree that:
These Terms, our Privacy Policy, and any order confirmations, invoices, or communications delivered electronically constitute an electronic record under applicable law and are binding.
The electronic records produced by us are valid, enforceable, and admissible in evidence.
(Standard electronic-record wording used by Indian retail sites.)
We make reasonable efforts to display colors, textures, dimensions and product imagery accurately. Minor variations (due to screens, fabric batches, or artisanal finishes) may occur and are not defects. Product availability is subject to stock; we may cancel or modify orders in the event of stock errors.
All prices are shown in Indian Rupees (₹). Prices displayed are inclusive of applicable GST unless explicitly stated otherwise. We reserve the right to change prices at any time before order confirmation.
Placing an order is an offer to purchase. Orders are accepted only when we send an order confirmation email or SMS to you after successful payment authorization. We may refuse or cancel any order for any reason, including suspected fraud, pricing errors, or stock unavailability. Refunds for cancelled orders will be processed to the original payment method.
We accept payments via the payment gateways and methods displayed on the Website (UPI, credit/debit cards, net banking, wallets when supported). Payment failure due to third-party gateways is outside our control.
Estimated delivery times are displayed at checkout and depend on your delivery address and courier partner. Delivery timelines are estimates only and may be affected by courier delays, public holidays, or force majeure events (strikes, natural disasters, government actions). Risk of loss passes to you upon delivery confirmation.
Our Returns & Exchange Policy is published separately and forms part of these Terms. In general:
Returns must be initiated within the timeframe specified on the Returns & Exchange Policy page.
Returned items must be unused, unwashed, with original tags and packaging.
Some limited or made-to-order drops are non-returnable; such restrictions will be clearly stated on the product page.
Refunds, if approved, will be processed within the period stated in the Returns & Exchange Policy and will be credited to the original payment method.
(Return standards and criteria are consistent with the policies used by major Indian fashion retailers.)
Products sold as pre-orders or limited drops may have longer lead times. By placing a pre-order you agree to the stated lead time and accept that cancellations may be restricted once production has commenced. Production and delivery timelines will be stated on each product page.
All content on the Website including the brand name FRMWRK, logos, design assets, product photographs, copy, and site layout is the intellectual property of Ragika Fashion Private Limited or its licensors and is protected under applicable copyright, trademark and design laws. You may not copy, reproduce, distribute, create derivative works from or commercially exploit our content without prior written permission.
You agree not to:
use the Website for illegal or unauthorised purposes;
interfere with the Website’s operation;
engage in scraping, data-mining or reproduction of product content;
impersonate another person or provide false information.
We may suspend or terminate accounts and pursue legal remedies for violations.
The Website may contain links to third-party websites. We are not responsible for their content, policies, or actions. Links do not imply endorsement.
All products and services are provided “as-is” and “as-available”. Except as expressly provided in these Terms, to the extent permitted by law, we expressly disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free access to the Website. This limitation mirrors accepted industry practice.
To the fullest extent permitted by applicable law, Ragika Fashion Private Limited’s aggregate liability arising out of or relating to these Terms or your use of the Website shall not exceed the total amount paid by you for the specific product(s) giving rise to the claim. We are not liable for indirect, incidental, special, punitive, or consequential losses (including loss of profit, business interruption, or loss of data).
You agree to indemnify and hold harmless Ragika Fashion Private Limited, its officers, directors and employees from any claims, liabilities, losses, damages, costs and expenses arising from your breach of these Terms, your misuse of the Website, or your violation of any law.
Use of personal data is governed by our Privacy Policy which forms part of these Terms. We process personal data for order fulfilment, customer support, marketing (with consent where required), fraud prevention and regulatory compliance. Please review our Privacy Policy for details on data collection, storage, retention and your rights.
These Terms are governed by the laws of India. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai.
We may update these Terms from time to time. Changes will be effective when posted on the Website with an updated “Last Updated” date. Your continued use after posting constitutes acceptance of the revised Terms.
Ragika Fashion Private Limited (operating as FRMWRK)
Registered office: [Insert registered address in Mumbai, Maharashtra, India]
Customer support: [Insert support email and phone number]
Working hours: [Insert support hours]
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